Toshiba Electronics (M) Sdn. Bhd. (TEM) was established in 1973 and has since been growing from strength to strength. Today, it is Toshiba's largest semi-conductor assembly plant in the world, with a monthly output of 200 million pieces and staff of 1,700. Constant upgrading of the facilities and employee training has also earned TEM the ISO 14001 and ISO 9002. One of the key ingredients of TEM's success is its business strategy; Customer Satisfaction (CS) & Employee Satisfaction (ES).